> For the complete documentation index, see [llms.txt](https://earnbit.gitbook.io/earnbit/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://earnbit.gitbook.io/earnbit/help-center/faq/general.md).

# General

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<summary>What is EarnBIT?</summary>

EarnBIT is a cryptocurrency exchange that combines trading with live streaming (coming soon), a Launchpad, Learn & Earn and Web3 tools. In one account you can trade crypto, take part in Launchpad token sales, learn and earn with EarniFi, and use the WEB3 Terminal. See What is EarnBIT.

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<summary>Is EarnBIT safe?</summary>

Protecting users' funds and data is EarnBIT's top priority. The platform uses multi-layer security, cold storage and continuous monitoring, and offers two-factor authentication for every account. You can check any email, Telegram or X account that claims to be EarnBIT in the [Official Verification Center](https://earnbit.com/verification-center). See Account Security.

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<summary>How do I create an account?</summary>

Click **Sign Up** on earnbit.com, enter your email, a password and your country, complete the CAPTCHA and enter the code sent to your email. You can also sign up with Google, Apple or Telegram. See Web Platform.

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<summary>Do I need to complete KYC?</summary>

Not to register or to buy crypto through Buy Crypto. You **do** need KYC to withdraw (unverified accounts have a 0 USD withdrawal limit), to take part in Launchpad and EarniFi, and to earn referral rewards. See KYC Verification.

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<summary>How do I change the details I submitted for verification?</summary>

Email <support@earnbit.com> with your request.

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<summary>How do I delete my account?</summary>

Go to **Account Settings → Security → Delete Account**. Deletion is permanent. Make sure your balances are zero and you have no open orders or pending withdrawals first.

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<summary>Are business accounts available?</summary>

Yes. Companies verify with company documents (KYB) on the Verification page. Contact support if you need help with business verification.

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<summary>What are the criteria for listing a cryptocurrency?</summary>

The project must show real usefulness, value and liquidity, so that demand holds up after listing. See For Projects.

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<summary>How long does support take to reply?</summary>

Support works 24/7, including holidays. The fastest way to reach us is the chat on the website; email replies usually take longer. See Contact Support.

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